Q1: How to get samples? Is the sample charged? How long does the sample ship? 

1) Send inquiries to contact the account manager to request the samples 

2) The stock samples are free. Sample fees are required for customized samples. 

3) After placing the order, we will produce free samples for your confirmation. 

4) The samples will be sent within 7 days 

5) Sample fee will be refunded according to the order amount. 

Q2: Where is your company located? How can I visit there? 

X-rhea Packaging Owns two factories in Shanghai and Guangzhou, We gain very good reputation among our customers for our professional, warm and thoughtful service. Because we know that a long terms business based on the quality control, price, packing, delivery time etc. And looking forward to your visit. 

Q3: How to ensure product quality? 

After confirming the order, we will send you the design draft for your confirmation, we have advanced equipment, maintaining on time every day to ensure good printing and cutting quality, and also a professional quality inspection team to ensure that each shipment is qualified. 

Q4: What information should I let you know if I want to get a quotation? 

-Size of the products (Length x Width x Height)

-material and surface handling (We could advise if you’re not sure) 

-printing colors (could quote 4C if you’re not sure)

-Quantity 

-DDP price is our usual price term, if you need FOB/CIF price, please let us know your port of destination. 

-Design draft

If it is possible, please also provide with pictures or design sketch for checking. Samples will be best for clarifying. If not, 

we will recommend relevant products with details for reference. We provide free 3d sample mock and professional design service for us. 

Q5: If I place an order with you, should I pay the import fee? 

We offer DDP price normally. The shipping cost and your local destination fees, customs clearance fees will be charged by us. 

We also offer FOB/CIF price. It depends on you. 

Q6: What kind of format file is available for printing? 

The popular file type: PDF, CDR, AI, PSD, EPS. 

Bleed Size: 3-5mm. 

Resolution: 300+ dpi. The higher, the better.